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WELCOME TO MILL ROAD SURGERY, COLCHESTER
PRACTICE BOOKLET
If you wish to download a printable Practice Booklet please click here. Please note you will need Adobe Reader installed on your computer to view the Booklet. It can be downloaded free at www.adobe.com
OPENING TIMES
| Monday, Thursday and Friday |
8am to 6pm |
| MORNING SESSION: |
8am to 12.30pm |
| AFTERNOON SESSION: |
1.30pm to 6pm |
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| Tuesday and Wednesday |
8am to 7.30pm |
| MORNING SESSION: |
8am to 12.30pm |
| AFTERNOON SESSION: |
1.30pm to 7.30pm |
Please note that the surgery is closed from 12.30pm – 1.30pm but the telephone line is still open during this time.
APPOINTMENT SYSTEM
PRE-BOOKABLE APPOINTMENTS
You can book a non-urgent appointment up to 28 days in advance. We release 25% of our appointments for this purpose.
So if you need an appointment in 3 or 4 weeks time we will hopefully be able to offer you one.
TWO DAY ADVANCE APPOINTMENTS
Each morning at 8.00 a.m. we release a small number of appointments for two working days ahead.
So if you ring on the Monday at 8.00 a.m. we will try and offer you an appointment on the Wednesday.
SAME DAY APPOINTMENTS
Each morning at 8.00 a.m. we release the remainder of our appointments for that day.
We have up to 6 people answering the telephones at 8.00 a.m. so please be patient with us.
Once all appointments have gone and you feel you need to be seen that day you will be put on the nurse practitioner triage list.
APPOINTMENT REMINDER SERVICE
An appointment reminder service in now in place to confirm your appointment at the surgery by SMS text message to your mobile phone. This is to help patients remember and reduce the “Did not attend” appointments which are wasted. A confirmation text will be sent to your mobile at the time of booking your appointment and a reminder is sent 09:00 the day before your appointment. Please can you complete a consent form if you are happy to receive this service. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.
Failure To Attend An Appointment (DNA)
If you no longer require your appointment, please telephone in good time to cancel, so we may use your appointment. An answer machine service is available 24 hours, 7 days a week.
ALTERNATIVE OPTIONS
| Type |
Contact Centre |
Opening Hours |
Telephone |
| Quick Medical Advice |
NHS Direct |
24 hours a day |
0845 4647 |
Comments
www.nhsdirect.nhs.uk
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| Type |
Contact Centre |
Opening Hours |
Telephone |
| To speak to a healthcare professional for emergencies |
Harmoni |
after 6.30pm and before 8am Monday to Friday and after 6.30pm Friday to 8am Monday morning |
0845 6025215 |
Comments
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| Type |
Contact Centre |
Opening Hours |
Telephone |
| For accident and emergency |
A & E department at Colchester General Hospital. Turner Road, Colchester |
24 hours a day |
01206 747474 |
Comments
In a critical or life threatening situation. If you think immediate treatment by paramedics is needed call 999 for an ambulance.
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| Type |
Contact Centre |
Opening Hours |
Telephone |
| For minor injuries and illnesses |
North Colchester, Healthcare Centre, Primary Care Centre, Turner Road, Colchester CO4 5JR |
Open 7am to 10pm everyday |
01206 314015 |
Comments
You can walk into the North Colchester Healthcare Centre between 7am and 10pm to see a GP or Nurse |
CONSENT POLICY FOR LEAVING MESSAGES ON PATIENTS CONTACT NUMBERS
Please can you complete a consent form which is left at reception if you are happy to receive messages on any contact telephone numbers supplied to the practice to identify ourselves as your GP practice and to ask you to contact them if you are not available. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.
HOW TO FIND US
Click here to see a map of Mill Road Surgery.
Click here to see the practice catchment area.
Pleaase note: Little Horkesley, Great Horkesley, Leavenheath, Nayland, Stoke by Nayland and West Bergholt are within our Practice Catchment area.
IT'S YOUR PRACTICE
A patient guide to GP services. Click here.
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