Home
Our Doctors
Our Nurses
Our Staff
Associated Staff
Dispensary/Repeat Prescriptions
Online Prescriptions
Online Appointments
General Information
Weblinks
News / Vacancies
Patient Participation Group
Travel Health
Safeguarding Children Policy
 

 

WELCOME TO MILL ROAD SURGERY, COLCHESTER

 

 

FLU CLINICS

We are running Flu Clinics on Saturday 4th October 2014 and Saturday 18th October 2014.

Please contact reception for times.

 

 

 

PRACTICE BOOKLET

If you wish to download a printable Practice Booklet please click here. Please note you will need Adobe Reader installed on your computer to view the Booklet. It can be downloaded free at www.adobe.com

 

 

OPENING TIMES

 

Monday, Thursday and Friday 8am to 6pm
MORNING SESSION: 8am to 12.30pm
AFTERNOON SESSION: 1.30pm to 6pm
 
Tuesday and Wednesday 8am to 8.00pm
MORNING SESSION: 8am to 12.30pm
AFTERNOON SESSION: 1.30pm to 8.00pm

 

Please note that the surgery is closed from 12.30pm – 1.30pm but the telephone line is still open during this time, with the exception of the Dispensary telephone which is open from 9.30am to 12.30pm & 2pm to 5pm.

 

 

APPOINTMENT SYSTEM - BY TELEPHONE OR IN PERSON

All consultations are by appointment and should be made at reception or by telephone during opening hours or online. Please book well in advance for routine appointments.

 

PRE-BOOKABLE APPOINTMENTS
You can book a non-urgent appointment up to 28 days in advance. We release 25% of our appointments for this purpose.

So if you need an appointment in 3 or 4 weeks time we will hopefully be able to offer you one.

 

TWO DAY ADVANCE APPOINTMENTS
Each morning at 8.00 a.m. we release a small number of appointments for two working days ahead.

So if you ring on the Monday at 8.00 a.m. we will try and offer you an appointment on the Wednesday.

 

SAME DAY APPOINTMENTS
Each morning at 8.00 a.m. we release the remainder of our appointments for that day.

We have up to 6 people answering the telephones at 8.00 a.m. so please be patient with us.

Once all appointments have gone and you feel you need to be seen that day you will be put on the nurse practitioner triage list.

 

APPOINTMENT REMINDER SERVICE
An appointment reminder service in now in place to confirm your appointment at the surgery by SMS text message to your mobile phone. This is to help patients remember and reduce the “Did not attend” appointments which are wasted. A confirmation text will be sent to your mobile at the time of booking your appointment and a reminder is sent 09:00 the day before your appointment. Please can you complete a consent form if you are happy to receive this service. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.

 

APPOINTMENT SYSTEM - ONLINE APPOINTMENTS
We offer a small selection of our appointments to be booked online via the internet. These appointments are for GPs and can be booked up to 28 days in advance (in line with our advanced booking policy). You may only book a maximum of two appointments at any one time via the internet. To register please present a photographic identification at reception who will generate you your own private log-in details. Please refer to separate heading.

 

Failure To Attend An Appointment (DNA)  

If you no longer require your appointment, please telephone in good time to cancel, so we may use your appointment. An answer machine service is available 24 hours, 7 days a week.

 

 

ALTERNATIVE OPTIONS

 

Type Contact Centre Opening Hours Telephone
Quick Medical Advice NHS 111 24 hours a day 111

Comments
www.nhsdirect.nhs.uk

 

 

Type Contact Centre Opening Hours Telephone
To speak to a healthcare professional for emergencies NHS 111 after 6.30pm and before 8am Monday to Friday and after 6.30pm Friday to 8am Monday morning 111

Comments

 

 

Type Contact Centre Opening Hours Telephone
For accident and emergency A & E department at Colchester General Hospital. Turner Road, Colchester 24 hours a day 01206 747474

Comments
In a critical or life threatening situation. If you think immediate treatment by paramedics is needed call 999 for an ambulance.

 

 

Type Contact Centre Opening Hours Telephone
For minor injuries and illnesses

North Colchester, Healthcare Centre, Primary Care Centre, Turner Road, Colchester CO4 5JR

Open 7am to 10pm everyday

01206 314015

 

Comments
You can walk into the North Colchester Healthcare Centre between 7am and 10pm to see a GP or Nurse

 

Directing patients to appropriate services and self-help
- Click here

 

 

CONSENT POLICY FOR LEAVING MESSAGES ON PATIENTS CONTACT NUMBERS
Please can you complete a consent form which is left at reception if you are happy to receive messages on any contact telephone numbers supplied to the practice to identify ourselves as your GP practice and to ask you to contact them if you are not available. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.

 

 

 

HOW TO FIND US

 

Click here to see a map of Mill Road Surgery.

 

Click here to see the practice catchment area.

 

Pleaase note: Little Horkesley, Great Horkesley, Leavenheath, Nayland, Stoke by Nayland and West Bergholt are within our Practice Catchment area.

 

 

IT'S YOUR PRACTICE
A patient guide to GP services. Click here.

 

 

 

 

 




Mill Road Surgery

 

47 Mill Road
Colchester
Essex
CO4 5LE

 

Telephone:
0844 576 9445

 

Fax:
0844 576 9450

 

 

International No:
0870 975 8144