WELCOME TO MILL ROAD SURGERY, COLCHESTER

PRACTICE BOOKLET

If you wish to download a printable Practice Booklet please click here. Please note you will need Adobe Reader installed on your computer to view the Booklet. It can be downloaded free at www.adobe.com

OPENING TIMES

Please note that the surgery is closed from 12.30pm – 1.30pm but the telephone line is still open during this time, with the exception of the Dispensary telephone which is open from 9.30am to 12.30pm & 2pm to 5pm.

APPOINTMENT SYSTEM - BY TELEPHONE OR IN PERSON

All consultations are by appointment and should be made at reception or by telephone during opening hours or online. Please book well in advance for routine appointments.

PRE-BOOKABLE APPOINTMENTS
You can book a non-urgent appointment up to 28 days in advance. We release 25% of our appointments for this purpose.

So if you need an appointment in 3 or 4 weeks time we will hopefully be able to offer you one.

TWO DAY ADVANCE APPOINTMENTS
Each morning at 8.00 a.m. we release a small number of appointments for two working days ahead.

So if you ring on the Monday at 8.00 a.m. we will try and offer you an appointment on the Wednesday.

SAME DAY APPOINTMENTS
Each morning at 8.00 a.m. we release the remainder of our appointments for that day.

We have up to 6 people answering the telephones at 8.00 a.m. so please be patient with us.

Once all appointments have gone and you feel you need to be seen that day you will be put on the nurse practitioner triage list.

APPOINTMENT REMINDER SERVICE
An appointment reminder service in now in place to confirm your appointment at the surgery by SMS text message to your mobile phone. This is to help patients remember and reduce the “Did not attend” appointments which are wasted. A confirmation text will be sent to your mobile at the time of booking your appointment and a reminder is sent 09:00 the day before your appointment. Please can you complete a consent form if you are happy to receive this service. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.

APPOINTMENT SYSTEM - ONLINE APPOINTMENTS
We offer a small selection of our appointments to be booked online via the internet. These appointments are for GPs and can be booked up to 28 days in advance (in line with our advanced booking policy). You may only book a maximum of two appointments at any one time via the internet. To register please present a photographic identification at reception who will generate you your own private log-in details. Please refer to separate heading.

Failure To Attend An Appointment (DNA)  

If you no longer require your appointment, please telephone in good time to cancel, so we may use your appointment. An answer machine service is available 24 hours, 7 days a week.

ALTERNATIVE OPTIONS

Directing patients to appropriate services and self-help
- Click here

CONSENT POLICY FOR LEAVING MESSAGES ON PATIENTS CONTACT NUMBERS
Please can you complete a consent form which is left at reception if you are happy to receive messages on any contact telephone numbers supplied to the practice to identify ourselves as your GP practice and to ask you to contact them if you are not available. This will be saved on your GP record. You can notify us in writing if you wish to retract this at any time.

HOW TO FIND US

Click here to see a map of Mill Road Surgery.

Click here to see the practice catchment area.

Pleaase note: Little Horkesley, Great Horkesley, Leavenheath, Nayland, Stoke by Nayland and West Bergholt are within our Practice Catchment area.

IT'S YOUR PRACTICE
A patient guide to GP services. Click here.